Privacy Policy

SailStMaarten.com by Celine Charters BV

Celine Charters is committed to safeguarding your privacy. Contact us at celinecharterssxm@gmail.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Definitions

Personal Data – any information relating to an identified or identifiable natural person.

Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.

Data subject – a natural person whose Personal Data is being Processed.

Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Celine Charters SXM

Visitor – Any person who visits our website for the first time or return visitors who have chosen to remain anonymous.

User – Any person who has visited our site previously and agreed to share their identity, subject to any time limits imposed by our data retention policy.

Data Protection Principles

We promise to follow the following data protection principles:

• Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
• Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
• Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
• Processing is limited with a time period. We will not store your personal data for longer than needed.
• We will do our best to ensure the accuracy of data.
• We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

1. Right to information
   …you have the right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
2. Right to access
   …you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data so gathered.
3. Right to rectification
   …you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
4. Right to erasure
   …in certain circumstances you can request for your Personal Data to be erased from our records.
5. Right to restrict processing
   …where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
6. Right to object to processing
   …in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
7. Right to object to automated Processing
   …you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
8. Right to data portability
   …you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
9. Right to lodge a complaint
   …in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
10. Right for the help of supervisory authority
    …you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
11. Right to withdraw consent
    …you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

As a Visitor to SailStMaarten.com we do not by default, require you you to provide any personally identifiable information, unless you choose to use certain features to interact with our site. You can control what information you share with us by setting your cookie preferences on first visit. Our ‘Required’ Cookie settings do not retain any Personal Data. Please refer to our Cookie Policy for further information.

If you reserve a trip with us that entails an international journey, we will require you to send us a copy of the passport of each person in your party. This information is forwarded to the Customs and Immigration Authority of your destination. We hold your passport information securely and only as long as it takes to facilitate our official duties. All copies of your passport information are securely deleted from our systems when no longer needed (on completion of your trip). 

Please note, at the present time, SailStMaarten.com does not support or require our visitors to register as Users. However, we may do so in a future update and this policy will be updated accordingly.

As a User of SailStMaarten.com, we may collect certain Personal Data that you have elected to share with us in accordance with our Data Retention Policy as outlined below.

Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information may include, for example, your IP address, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.

Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

• provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
• enhance your customer experience;
• fulfil an obligation under law or contract

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

• to identify you;
• to provide you a service or to send/offer you a product;
• to communicate either for sales or invoicing

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

• to send you personalized offers* (from us and/or our carefully selected partners);
• to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
• to conduct questionnaires concerning client satisfaction

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

• to send you newsletters and campaign offers (from us and/or our carefully selected partners);
• for other purposes we have asked your consent for.

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 6 months.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

• the link between purposes, context and nature of Personal Data is suitable for further Processing;
• the further Processing would not harm your interests and
• there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience.

We share your data with:

Our processing partners:

• ParadisiumTek LLC
  Our website administrator and developer

Our business partners:

• Junglebee.com
  Our online reservation provider. We only share an anonymized token with Junglebee valid for your current session on our website. To initiate any booking process, Junglebee.com’s privacy policy applies. We are not privvy to any information you share with Junglebee until the reservation is transmitted to us according to Junglebee.com’s Terms and Conditions.

  You can review Junglebee.com’s Privacy Policy here.

Connected third parties:

• Google Analytics
  To ensure we are providing the best possible services we can, Google Analytics (GA) helps us determine that we are reaching the right audience and provides us with feedback on how to optimize our workflows, usability and other site metrics. We share and expose only the minimal data we need with GA (typically an anonymized token, however, in some cases, we may need to sahre your IP Address).
• YouTube
  Some video content on our site is hosted on YouTube.com. We may provide your IP Address to YouTube in order for YouTube to determine if you are a YouTube user with your own personal preferences on their website.

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

For further details, please review our Cookie Policy page

Contact Information

Celine Charters BV is solely responsible for the content displayed on this website. Please use the Contact Form below to contact us regarding any questions, concerns or feedback related to our Privacy Policy.